Privacy Policy

This privacy policy describes how The Hedge Fund Garden Maintenance (ABN 21 512 911 322) ("we", "us", "our") collects, uses, and discloses personal information of customers and visitors to our website.

This policy applies to all information collected through this website, by phone, by email, and in the course of providing services. It is written to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What information we collect

We may collect the following kinds of personal information:

• Contact details: name, phone number, email address, service address
• Job details: the nature of the work you ask us to quote on or carry out
• Communications: messages you send us via the contact form, chat widget, email, or SMS
• Website usage data: anonymous analytics on which pages are viewed, where visits come from, and how the site is used. We use Vercel Web Analytics, which does not use cookies and does not collect personal information.

We do not collect payment card information through this website. Invoices are sent separately and paid via your preferred method.

2. How we collect it

We collect personal information when you:

• Submit our quote / contact form
• Use the chat widget on our website
• Call or text us on our business number
• Email us at our business address
• Engage us to carry out work on your property

If we collect information about you from a third party (for example, a referrer), we will tell you about it the first time we communicate with you and give you the option to opt out.

3. How we use it

We use personal information to:

• Respond to your enquiry and provide a quote
• Schedule and carry out the work you ask us to do
• Send service-related communications (appointment confirmations, invoices, follow-up)
• Improve our services and website
• Comply with our legal obligations

We do not sell your personal information. We do not use your information for marketing by unrelated third parties.

4. When we share it

We may share personal information with:

• Subcontractors and team memberscarrying out work on a job you've engaged us for
• Service providers that help us run the business (for example, our customer relationship management (CRM) system, accounting software, and website hosting provider), under contractual obligations to keep your information confidential
• Government agencies or law enforcement where required by law

We do not transfer personal information overseas except where our service providers (e.g. cloud hosting) operate internationally. In those cases, the providers are bound by data protection standards comparable to Australian law.

5. How we store and protect it

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

• Storing data in secured cloud systems with access controls
• Limiting access to personal information to team members who need it
• Reviewing our security practices periodically

No system is 100% secure, and we cannot guarantee absolute protection. If there is a data breach involving your personal information, we will notify you in line with the Notifiable Data Breaches Scheme under the Privacy Act.

6. How long we keep it

We keep personal information only for as long as we need it to provide our services, comply with our legal obligations (including tax record-keeping requirements), and resolve disputes. We delete or de-identify personal information when it is no longer needed.

7. Cookies and tracking

This website uses Vercel Web Analytics, which is a privacy-friendly, cookie-less analytics service. It records anonymous page-view information only and does not track individual visitors across sites.

We do not use third-party advertising cookies on this website.

8. Your rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct information that is inaccurate, out-of-date, or incomplete
• Complain if you believe we have breached the Privacy Act or this policy

To exercise these rights, contact us at the address below. We will respond within 30 days.

9. Children's privacy

This website is not directed at children under 16. We do not knowingly collect personal information from children. If you become aware that a child has provided personal information to us, please contact us and we will delete it.

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent version. Continued use of our services after a change indicates acceptance of the updated policy.

11. Contact

For privacy questions, requests, or complaints, contact:

The Hedge Fund Garden Maintenance
44 Quirk St, Dee Why NSW 2099
Email: luc@thehedgefundgm.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.